By placing an order with Streber LLC or one of its subsidiaries, you agree to the following terms and conditions:
Payment: Streber LLC accepts payment via all major credit cards (Visa, Mastercard, Amex, Discover, etc.), cash, check, and net payment terms for pre-approved customers.
ARTWORK: Artwork created by Streber LLC is the sole property of Streber LLC unless otherwise stated. This includes, but is not limited to: vectorized artwork, digitized embroidery files, burned screens, etc.
GENERAL TERMS: All invoices must be paid within the terms specified on your invoice. Otherwise, a 2% interest charge, or 24% APR, will be billed. Streber reserves the right to revoke net terms from late-paying customers or those with previously bounced checks. The fee for a returned payment via check is $50.00.
Cash customers, otherwise known as COD customers, must pay a 100% deposit on all orders for custom items at the time of ordering. There are no exceptions to this rule.
Customer, in the event of non-payment after sixty (60) days, agrees to pay all reasonable attorney’s fees and/or other costs of collection on each and every account referred to an attorney or collection agent for collection.
RETURNS, REFUNDS, EXCHANGES: Any orders for custom, non-stock items are not eligible for refunds, returns or exchanges unless in the rare case of a manufacturer error or defect. Due to material sourcing, file preparation and other factors, orders cannot be canceled or edited once put into production. If an exception to our refund policy is made:
– If paid by credit card: Your refund will be made in full to your original payment method, less credit card processing fees, and shipping/handling, if your order was already shipped. Processing fees are typically about 5% of your order.
– If paid via cash, check or ACH: Your refund will be made via check, mailed to the billing address on your order/account. Refund will be in full, less shipping/handling if your order has already shipped.
– If billed to a Streber LLC account, a credit will be issued to that same account.
– Artwork charges (if any) are assessed on canceled orders at a rate of $50 per hour. This will be deducted from your refund.
All goods must be inspected upon delivery/pickup for damages, defects, etc. Customers must make any and all claims within 48 hours of receipt of goods.
These terms and conditions are subject to change at any time without notice, and are governed by the laws of the State of New York.
Streber LLC and its subsidiaries can not be held responsible for any damage or defect to customer supplied garments or items left to be decorated. We are not responsible for items/garments left for more than 30 days.